TRACKING CALL STATS WITH THE INVOSYS REPORTING SUITE
The Invosys product suite offers detailed reporting for both live and historic call stats.
Businesses can track call stats to better manage their staff and monitor wait times for callers to their line. Available through an easy to use visual interface, anyone can generate reports with little to no training required.
[The Number Manager Reporting Suite]
What Services Can Detailed Reporting be used on?
Detailed reporting is available for all three of the main products and services in the Invosys suite. Click on the icons below to find out more.
How Can Detailed Reporting Benefit Businesses?
TRACK YOUR CALL STATS
With the Invosys reporting suite, users can analyse and manage stats for both live and historical inbound call traffic. All call data is available through both graphical and CSV format and can be easily accessed from anywhere.
MANAGE YOUR STAFF
Call statistics include the average time taken for agents to answer calls and the number of calls that go unanswered. These statistics can help businesses manage their staff’s performance levels and make improvements where necessary.
UNDERSTAND YOUR CALLERS
Detailed call reporting by Invosys helps businesses understand where calls to their line are originating from through geographical call locations. This information can offer invaluable insight into a businesses’ customer base and help with marketing efforts.
INTERESTED IN CALL REPORTING?
We provide our partners with marketing collateral, complete in their branding, to help them show their customers all our products can do.
Take a look at a piece of content about Call Reporting below, which we would be happy to create in your branding. Just speak to your account manager or contact marketing to get started.