Invosys Call Shield

An intelligent solution to combat suspected caller fraud

We’re on a mission to ensure nobody — whether you’re an individual or a business — gets caught out by fraudsters looking to steal valuable details.

Our brand-new Call Shield solution works to identify the tell-tale signs of a potentially fraudulent or spam phone call, alerting you to the suspicious activity before criminals can obtain sensitive personal information or valuable business details.

Safeguarding your details

Built into our best-selling Number Manager platform, Invosys Call Shield can be switched on and personalised at the click of a button, allowing users to benefit from immediate fraud detection. This product also uses machine learning and artificial intelligence to generate algorithms that grow smarter by the second, analysing multiple data points simultaneously to pick up on and safeguard you from phone calls that could be fraudulent.

Are you interested in keeping your valuable personal or business details out of the hands of fraudsters?

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Comprehensive analysis

Invosys Call Shield identifies fraudulent or spam calls based on their location, call source, number presentation and volume of concurrent calls made. We can extract and analyse the metadata of every single phone call, profiling it and establishing whether it has all the typical characteristics of a fraudulent call or not.

Customisable pathways

If a call is detected as suspicious, we can route the call to an agent, flag it or drop it. We’ll work with you to define a workflow around handling fraudulent calls and ensure you have proper processes in place.

Powered by AI

As fraudsters are always adapting their methods to try and slip through the net, we’ve integrated AI and machine learning into Call Shield so that it’s constantly learning from the fraudulent calls it identifies. Machine learning allows us to pick up on any changes in fraud patterns immediately, ensuring criminals are blocked at every instance.

Unrivalled database

We have several exclusive partnerships with industry bodies that provide access to an extensive database of known telephone numbers associated with fraud. This database is one of the most comprehensive available and is updated in real-time to ensure we’re working off the most up-to-date information.

Fraud Categories

Category Name Feature Highlight Description
1 Significant Entity Caller presenting as a significant identity falsely Attempt to deceive call recipient into believing the call is coming from a known financial institution, government agency or other significant entity.
2 International Spoof International caller presenting as local/mobile A call originating from overseas is coupled with a number presented as UK-based.
3 Mobile Spoof UK landline number presented as mobile A call originating from a UK landline/trunk number but is presented as a mobile number.
4 Public Phonebox UK public phone box number presented A call arrives from a known list of UK public phonebox numbers.
5 Simultaneous Mobile Simultaneous calls from a mobile number A call arrives where there are already two active calls in progress from the same mobile number.
6 Premium Number Premium rate number presented A call presenting a number from a UK premium rate number range (e.g. 09 ranges).
7 Unallocated Number Presenting an unallocated number range A call arrives into the platform from a range OFCOM has not yet allocated to a UK telecoms operator.
8 Known Bad Actor Presenting a known blocklisted number A call arrives from a number that matches a list of numbers from a national database of known fraudulent numbers, maintained by the Telecoms UK Fraud Forum.