The legal basis that we rely on for processing your data will depend upon the circumstances in which it’s being collected and used but will, in most cases, fall into one of the following categories:
- Where you’ve provided your consent to allow us to use your data in a certain way.
- Where the processing is necessary for the performance of a contract with you.
- Where the processing is necessary for us to comply with a legal obligation.
We can assure you that we do not rent, swap, share or sell your personal data to third parties.
Occasionally, if we feel it is in your interest to introduce you to an external third party, we’ll ask you first and only introduce you if you’re interested.
We use service providers (such as software platform providers) to help us provide you with our services. We may give relevant persons within these service providers access to your personal information, but only to allow them to perform their services for us. We carry out data protection checks to ensure the processing of your data is subject to appropriate security measures.
How we use personal data
- Visitors to our website.
- People who use our services, g. who subscribe to our newsletter or request a publication from us.
- Contract or service contract arrangements.
Visitors to our website
When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, and we collect this information in a way which doesn’t identify anyone.
We don’t make any attempt to find out the identities of those visiting our site, and we won’t associate any data gathered from this site with any personally identifying information from any source.
If we do want to collect personally identifiable information through our website, we’ll be transparent about this and make it clear when we ask you for your consent and permission to collect your personal information.
This includes an explanation of what we intend to do with such information.
People who use our services
Below are a few examples of the marketing and business activities we may carry out and would use your consented personal data for.
- Subscriptions to one of our services
- Requests for an audit
- Completion of a survey
- Enquiry or registration for one of our events
We collect this information in a number of ways, including via telephone, written correspondence, email, websites and contractual agreements.
Please note we record all calls to and from Invosys. We use this information to:
- Provide evidence of a business transaction.
- Ensure a business complies with regulatory procedures.
- See that quality standards or targets are being met.
- Continually improve ourselves and the products and services that we offer.
If you don’t wish for your call to be recorded, you can contact us in alternative ways — please see below.
Contact head office: Mayfield Ave, Worsley, Manchester M28 3JF
Contact by email: [email protected]
Your rights are important to us. If you wish to access, update, restrict, remove or object to the collection of your personal data or if you no longer want to hear from us, we’ll take action and make sure the appropriate steps are taken to ensure we fulfil your request.
When we receive a complaint from a person, we make up a file containing the details of the complaint. This typically includes the identity of the complainant and any other individuals involved in the complaint.
Invosys will only use the personal information we collect to process the complaint and check on the service level we provide. We’ll keep personal data in complaint files per our company retention policy. This means that information relating to a complaint will be retained for six years from closure. It will be kept in a secure environment, and access to it will be restricted according to the ‘need-to-know’ principle.
Similarly, where enquiries are submitted to us, we’ll only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
How to contact us
Further details of our data protection arrangements can be obtained by writing to our data protection officer or contacting our head office.
Invosys head office:
Mayfield Ave, Worsley, Manchester M28 3JF
Invosys data protection officer: