Date Exceptions

The festive season might be the most wonderful time of the year, but Christmas is also the busiest time for many businesses.

In the current pandemic climate, customers deserve more than just great deals; they deserve exceptional customer service through a period of increased demand and enquiries. With the bank holidays just around the corner and the ever more popular working-from-home scenario, it may not be possible to be open 24 hours a day, so managing your customer expectations is key.

Our Date Exception feature allows you to add date exceptions to your important services. These are days/times when you require the service to do something other than the normal call routing, such as for a Bank Holiday. You can divert calls to voicemail, audio or another destination and service on particular dates allowing you complete flexibility to manage your own business times in your own way.

Available hours can be set within your services, but what happens if you want to set special dates on your service, for instance on Bank Holidays or when everyone in the office will be out on a training day?

The Date Exceptions feature allows you to plan for these times by specifying certain dates and/or times where you want something apart from the normal call routing to happen. Your services will then automatically revert to your regular routing patterns once the special rules have expired.

Log into Number Manager today and configure your Date Exceptions to suit your business needs, then you can sit back and enjoy the festive season without having to worry about your call handling.