NUMBER MANAGER

Manage how your calls are handled using our range of interactive services.

THE INDUSTRY RENOWNED INBOUND CALL MANAGEMENT PLATFORM

Number Manager is the market-leading inbound call management platform; an intuitive and easy-to-use app that puts advanced call routing technology just a few steps away in an extremely cost effective way.

COMPLEX REQUIREMENTS, SIMPLE SOLUTIONS

At Invosys, we make the complex simple. None truer is this than with our inbound call management solution – Number Manager. The platform’s user friendly design and quick learning curve mean that even the most technophobic users can set up and manage detailed call handling scenarios through the website or the app – with little training required.

SINGLE INTERFACE, LIMITLESS FUNCTIONALITY

All customers get full training on how to use their inbound call management and ongoing support to stay on top of it too. But if you need a refresher, something extra or even some marketing collateral that might help, just ask.

MULTI DEVICE

Number Manager is all about ease of use and control at your fingertips, which is why we’ve been busy making it available across all devices, from Android to iOS, as well as any PC or tablet.

OUT OF HOURS & MISSED CALLS

This service asks the customer to leave a message during predetermined times or when your office is closed. If a line is busy / engaged, a Missed Call alert can be used to notify a manager (by email).

RATIO CALL PLAN

An option within a Hunt Group, incoming calls can be routed to a pre-defined list of locations on a percentage share basis, allowing for call distribution to be weighted across multiple sites.

IVR AUTO ATTENDANT

This service adds an automated menu system to your number (press 1 for Technical, 2 for Customer Support etc.).

CALL QUEUING

In order to retain callers and reduce their frustration when lines are busy, a Call Queue can be used.

HUNT GROUP

A Hunt Group can cycle a call through all available lines until someone picks up (and can be set to cycle through different destination numbers at different times of day).

MULTI-CALL ‘RING ALL AT ONCE’

This service allows up to seven different destination numbers to ring at the same time until the call is answered. This is a cloud based service offering phone system-like functionality over a wide area rather restricting you to one individual location or system.

EXPERIENCED TECHNICAL SUPPORT

All customers get full training on how to use Number Manager and ongoing support to stay on top of it too. But if you need a refresher, something extra or even some marketing collateral that might help, just ask.

PRE-CONNECTION GREETING / WHISPER

A short recording which is played to the customer upon connection. It can be used to simply greet the customer or to give important information. A Whisper can be used to notify the call recipient of the call’s origin. For example, you might advertise three numbers for three different products routing to a single line.

International Numbering Services

Our international toll free and geographic services enable businesses to route their calls to any destination in over 250 cities and countries around the world.

Benefits of our international numbering service:

✓ 143 countries for International Toll Free services

✓ 111 countries for International Geographic services

✓ Feature rich set up including Number Manager

✓ Access to reporting suite

✓ International conference service

ROBUST & RELIABLE SYSTEMS

Invosys have been specialist providers of inbound and call management solutions since 2006. We’ve always invested in our call management platform to enable the management of more and more calls, 24/7, 365 days a year, hundreds of millions of minutes each year.

WE ARE ALWAYS HERE TO HELP

Everyone who partners with Invosys is given full and extensive training in how to use and get the most out of the platform. However, should you need any help further help once this training period has finished, our experienced technical support team are always on hand to help you out.