INVOSYS 24/7

A robust and intelligent support solution harnessing qualified technical support technicians for you and your clients.

SEAMLESS SUPPORT, WHENEVER YOU NEED IT

Invosys 24/7 is a truly unique offering to the telecoms industry. It gives technology providers the ability to outsource their technical support calls to a team outside of their own. This helps providers deal with peak times, call overflows, disasters and any other reason why their own technical support team cannot manage their call load.

100%

CALL RECORDING & ACCESS TO YOUR CUSTOMERS CONTACTS

4 MINS

AVERAGE LENGTH OF AN INVOSYS 24/7 SUPPORT CALL

97%

OF ALL CALLS ANSWERED WITHIN 25 SECONDS

24 HOURS, 365 DAYS

An around the clock support solution that’s not just an answering service, we pride ourselves on delivering professional technical support from a real person, at any time of the day or night.

OUT OF HOURS

We offer a seamless continual service to your customers in the evening or at the weekends, allowing you to extend your support hours painlessly. Invosys 24/7 is always open and always available whenever you need us.

OVERFLOW

Whether experiencing high call volumes, reduced staff, or busy with an event, Invosys 24/7 can fill in the gaps and extend your opening hours with ease. We can provide your customers with seamless continual service in the evening and at weekends.

OUTSOURCING

Allowing your business to focus on core activity, outsourcing your support needs offers huge benefits. Invosys 24/7 gives you direct access to our team of experts, with an extensive breadth of technical knowledge, all from one source and one bill.

PORTAL FEATURES & BENEFITS INCLUDED AS STANDARD

✓ LIVE TICKET MONITORING

✓ WHITE LABELLING AVAILABLE

✓ REPORTING STATISTICS FOR AVERAGE WAIT & TALK TIMES

✓ CHARTING FOR STATS INCLUDING AVERAGE CALL TIME & NUMBER OF CALLS

✓ FULLY CUSTOMISABLE DASHBOARD

✓ CLIENT LIST CRM

✓ REPORTING STATISTICS FOR INBOUND & OUTBOUND CALLS

✓ LISTEN TO CALL RECORDINGS EMBEDDED IN EVERY TICKET

COMPREHENSIVE ONBOARDING AS STANDARD

When a business chooses to migrate their technical support services to Invosys 24/7, the rigorous onboarding process ensures that the agents in our support team are subject matter experts with all the resources they require to deal with any potential support request. VoIP, Fixed Line, mobile, IT desktop and devices, software and connectivity are just some of the areas where our 24/7 outsourced technical support can help.

SUPPORT TRUSTED AND RELIED ON BY MANY

Each year, our 24/7 outsourced technical support handles over 1million technical support minutes with 20,000 support tickets dealt with by the technical support team. We are trusted by a wide range of technology providers who see our team as an extension of their own technical support network improving customer satisfaction whilst keeping costs manageable.

CALL RECORDING & TICKETING SYSTEM

All calls are recorded and tracked using our market leading ticketing system, giving you instant access to all of your customer’s calls and tickets. Daily quality assurance checks ensure consistent high quality delivery of support for you and your customer’s services.

GUARANTEED RESPONSES

We offer a callback service during peak periods, which means your customers never have to wait or go without contact. Every interaction is logged and recorded, and can all be easily monitored in the ticketing system.

SECURE SYSTEMS

Our platforms monitor and manage the performance of services, tickets and agents. Our software is fully resilient, secure and designed to integrate with our customers’ needs. The Invosys 24/7 portal can be securely accessed from multiple devices, and ensures you and your customers’ data is fully protected.

INTEGRATION

Unique salutations are provided to mirror what you and you customers expect. We integrate with suppliers to provide a completely connected service. This keeps contacts to a minimum and allows tasks to be completed efficiently and effectively.

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