24/7 Support, 365 Days a Year
When we say our customer support service is 24 hours a day, seven days a week and 365 days a year — we mean it.
We know that business doesn’t just come to a halt when the sun goes down. And any faults in your business communications still need servicing on public holidays.
So, you can count on our customer support technicians to answer your calls whenever you need them, no matter the time of day.
Is 24/7 support actually necessary?
We know what you’re thinking. If there’s an issue, can’t it wait until the morning?
Is it really necessary to offer round-the-clock customer support?
In our eyes, the answer is always yes. The hyper-connected world we live in is always ‘on’, meaning today’s customers have different expectations from businesses and want their queries resolved immediately: expectations that are fuelled by websites and mobile apps being available all the time. As a result, people want the same from a business’ customer service teams.
Offering such a comprehensive support line means your clients never feel let down, inevitably improving overall customer satisfaction as you resolve their issues effectively and in real-time. What’s more, your customers are likely to be far more loyal to a business they can rely on for personal and practical support at any hour of the day.
Our 24/7 support service acts as an extension to your business, allowing you to give your customers a world-class experience and resolve their queries promptly, time and time again.
So, how does Invosys 24/7 work?
An all-encompassing service
As one of our more unique offerings, Invosys 24/7 is an outsourced service for technology providers that equips them with the tools to deal with high volumes of calls during peak times, call overflows, unexpected disasters and much more.
Whether you’re running low on staff to answer calls or your whole team is out of the office at an event, we can fill the gaps and provide your customers with the continual service they deserve.
Each call is recorded allowing you complete access to your customers’ contacts for ultimate transparency. Our average call length is just four minutes so your customers will always be handled efficiently and with care, ensuring your exacting customer satisfaction standards are met to the highest standard.
We operate this support line round the clock with real technicians who are trained to provide an outstanding professional service, day or night. This seamless support is also available on weekends and public holidays, meaning you can painlessly extend your own support hours.
Outsourcing your customer support calls to Invosys 24/7 gives you direct access to our team of experts with an unmatched breadth of technical knowledge and expertise. Did you know that our outsourced service handles over one million technical support minutes and deals with 20,000 support tickets? Our offering is trusted by dozens of technology providers that rely on Invosys to bolster their technical support network, enhancing customer satisfaction while keeping costs down.
Forget the chaos of Christmas customer support
All businesses are well aware of the pressure that arrives during the festive season. Everyone is short on time, and tensions are always running higher than usual.
So, your customers will be more grateful than ever to receive a speedy, friendly experience with your business throughout December — and we’re here to ensure this takes place. Our managed services will guarantee none of your customers is left in the dark over the Christmas period. Imagine being able to offer 24/7 support to all your clients over the holidays!
Want to know more about the Invosys 24/7 technical support service? Get in touch today and we’ll show you how it’s done.