THE LATEST NEWS FROM OUR DESKS TO YOURS

Are your customers ready for the ISDN Switch-Off in 2025? If not, now is the perfect time to provide a trusted solution to safeguard your clients’ connectivity and relieve any anxiety about what the future holds. Scrapping outdated services The world is evolving, and new technologies are beginning to weed out old systems and outdated infrastructure. The Public Switch Telephone Network (PSTN) is…

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If the pandemic has taught us anything, it’s that working exclusively from the office is outdated. In fact, the idea that home is the only other place you should work outside the office is also getting a bit old. In a world of modern technology and a more flexible approach to business, people can work from anywhere in the world — and employees expect to do so. Many workers now expect more from…

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This is Invosys, and we do things differently here. We value each one of our employees for what they bring to the party. We’re all about enhancing their experience, as your people truly can be your greatest asset. Our CEO, Rob Booth, believes that people are the foundations of your business. If you want your company to succeed, it needs to come from your employees. It’s a bit like an ecosystem. If…

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We’re incredibly excited to be launching a handful of new products and services in the coming months. Alongside a new Fibre to the Premises (‘FTTP’) offering, one of the latest products coming to the Invosys portfolio is our new Auto-Configuration Server (or ‘ACS’) router management system: the best way to monitor your routers. Router management reinvented We’re taking router management to the…

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We’re confident about the quality of our products. We know and trust the technical solutions developed by our experts. But while our customers have always been at the heart of everything we do, offering a ‘good’ service simply isn’t enough for us anymore. Now, we’re working on giving our customers an exceptional experience with Invosys that goes over and above the norm. Our world-class service is…

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With the telecommunications industry changing at lightning speed, it’s essential to listen and respond to the market’s fast-evolving demands. COVID-19 accelerated the shift to a way of working that’s almost purely digital, transitioning away from clunky, dated infrastructure towards a more modern and intelligent approach. But what does this mean for traditional systems? And how is Invosys leading…

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Back in 2001, internet connection speeds were estimated to be just 0.1Mbps. In fewer than 20 years, broadband and connectivity have changed in ways we could never have imagined. And the evolution is far from over. Fibre to thePremises (FTTP) takes the fibre optic connection directly from the local exchange in to a business’ building, offering download speeds of up to 330Mbps and upload speeds of…

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Caller identity fraud I am sure each one of us will either have directly experienced a fraud attack or know somebody close who has been a target. Attacks of this nature can range from a single unrecognised transaction on a credit card or a dubious claim on an insurance policy, right through to a full-on emptying of a bank account. Thankfully, in many instances, it is the provider who ultimately…

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Over the past year, our world has evolved more rapidly than anyone could have predicted. Change is becoming an everyday practice as we learn to expect the unexpected. Although a more flexible approach to home and office working has been bubbling away for some time, the pandemic acted as a catalyst fora more definite shift to hybrid working— forcing businesses to accelerate the changes already in…

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In order to counteract some of the bad news we have all collectively dealt with this year, here at Invosys we have some exciting updates due to the recent acquisition of Atrium Telecom Ltd. At Invosys, we are happy to announce that we can now provide significant additional support services in which amplify both Invosys 24/7 and channel services portfolio. Furthermore, Invosys can now offer white…

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As we approach yet another lockdown, it is hard to stay positive and for all of the UK the pandemic is becoming draining both mentally and physically. Here at Invosys we want all our customers to know that we are still available, no matter what the circumstances are. This is why we offer 24/7 support which is vital in these unprecedented times. If your staff are back at home with children who are…

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During the Covid-19 pandemic it is not surprising that, many companies, especially SMEs, are becoming increasingly flexible with their worker’s schedule which ultimately is leading to a global shift to working from home. Whilst the initial transition may cause some adjustment and uncertainty questions started being asked by employee’s all over the country. Questions such as: does remote working…

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The festive season might be the most wonderful time of the year, but Christmas is also the busiest time for many businesses. In the current pandemic climate, customers deserve more than just great deals; they deserve exceptional customer service through a period of increased demand and enquiries. With the bank holidays just around the corner and the ever more popular working-from-home scenario, it…

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DEAR CLIENTS, IT’S THAT TIME OF YEAR AGAIN – THE BIG ‘FREEZE’! We hope you are well and staying safe. With less than 40 days to Christmas, we need to advise you on when the network freeze 2020-21 will take place and how it will affect you. WHAT IS THE FREEZE? Invosys’ network providers impose an operational ‘Freeze’ every year to protect customers during the busy seasonal period. The ‘Freeze…

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We would like to inform you of a new LOA which is to be used for all porting (Geo's and NGN's - Import and Export). The features of the new document and rules for its use are as follows: • A single template, which caters for all number and order types (GNP/NGNP) that should always be obtained and retained by the new provider for twelve months and provided if requested within 24 hours. • Customer…

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Communication technology has changed profoundly, especially over the past few years. We have moved from the first portable mobile phone with antennas and fold down keyboard covers to our current smartphones. But progress does not stop there. As of 2025, all active ISDN and PSTN lines will be switched off and businesses can purchase ISDN lines only up to September 2023. Even though we have been…

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The regulator of Croatian numbers requires customers using Croatian numbers to be aware of the following points: That customer is not purchasing or buying Croatian number(s). Instead it should be clearly stated that the Customer is contracting to a telecommunication service which includes the use of Croatian number(s). That services are provided by a Croatian operator according to Croatian…

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Taking over Churchill War Rooms on 3rd October, Invosys welcomed 60 resellers to the VoIP revolution. The secret underground WWII bunker was the perfect setting to launch our strategy for resellers to take over the market. Sharing insights into the current market and the cut-throat competition, we shared what resellers are really up against…

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The latest release of Number Manager brings an exciting new development to our hosted platform. Users now have access to a new voicemail system designed to help our customers never miss an important call. Administrators can simply set up individual or group voicemail boxes for any number of users and quickly assign them to the relevant licence. Users can then securely dial into the voicemail…

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Ofcom will shortly be releasing a new sub-range of numbers for London: 0204. These numbers will be used alongside existing 0203, 0207, and 0208 numbers across the whole of the Greater London area. WHAT DO YOU NEED TO KNOW? Ofcom’s release of 0204 numbers The new 0204 numbers will be made available for allocation at noon on Tuesday 1st October 2019. Ofcom plan to make blocks of numbers beginning…

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Number Manager 4.20 is here, launching Service Rollback! The latest release of Number Manager brings with it an exciting piece of functionality which allows its users to revert back to a previous iteration of a service configuration at the click of a button. So whether you’d just like to switch back to what the service was doing yesterday, invoke a disaster recovery service or you mistakenly save…

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Invosys are declaring war on the competition at our latest partner event. Taking over London’s secret WWII underground headquarters on the 3rd of October, Invosys will be launching our war plan for resellers to conquer the competition. We will give resellers insights into the competitors they are up against, and divulge how the telecoms market is changing…

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After acquiring Juniper Bridge in March 2018, Juniper Bridge is now becoming fully integrated into Invosys. Juniper Bridge are a support technology company who provide whitelabelled support across a range of technologies. This strategic acquisition has enabled Invosys to better support our partners through Invosys 24/7. After working closely together for several years, the propositions will now…

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The aptly named Bats, Beers & Ballsy Business took stage in Base Bar, home to the only baseball batting cages in the North. As well as delivering a night of fun, it also gave Invosys resellers insights to help them ‘hit it out of the park’. Serving up ‘Home Run’ cocktails and hotdogs, the night began in style before the business ideas (and bats) even started swinging. Image courtesy of Manchester…

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July saw the latest release of Number Manager. This introduces significant performance improvements and additional functionality to both Inbound Services and Hosted. IMPROVED NAVIGATION SPEED FOR HOSTED LICENCE ACTIONS & DEVICE TYPES Number Manager 4.19 brings new custom designed icons and…

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BATTER UP! Invosys is set to knock it out of the park on 11th of July at our latest partner event. Taking over Base Bar in Manchester, we will be sharing the future of UK telecoms and our strategies and support for Invosys partners secure their share. The night will also include live product demonstrations, and a peek at what the future holds. Things will be rounded off in true game day fashion…

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INVOSYS IS NOT YOUR AVERAGE TELECOMS COMPANY. That’s why when it came to our first partner event of 2019 on May 1st, we chose to do things our own way… The future of UK telecoms A RECIPE FOR SUCCESS Tacos, Beers and Big Ideas were on the menu that evening at Bristol Brewery School. With the food and drink taken care of, all that was left to serve up were the Big Ideas courtesy of Invosys Channel…

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HAVE YOU SPOKEN TO YOUR CUSTOMERS ABOUT IP TELEPHONY? With BT planning to cease taking orders for ISDN from businesses in 2020 and the complete ISDN switch off in 2025, businesses now need to consider their options for the future. What this means for VoIP resellers is an unmissable opportunity to provide IP telephony to businesses still using ISDN potentially before the larger providers such as BT…

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Invosys recently underwent the ISO 27001 audit conducted by the International Organisation for Standardisation. The audit assesses organisations’ practices for information security, which includes data handling and device management. We are hugely pleased to announce that Invosys has passed the audit and **achieved the ISO 27001 full accreditation. **

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‘It is estimated that missing calls costs UK SME’s close to £90 Million a year.’ The reality is that if all of your customers’ phone operators are busy or unavailable, missing a call often cannot be avoided. Luckily, our Inbound, Hosted and SIP services have several options available for missed calls including missed call alerts and voicemail to email options. They make sure that your customers…

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The Invosys product suite offers detailed reporting for both live and historic call stats. Businesses can track call stats to better manage their staff and monitor wait times for callers to their line. Available through an easy to use visual interface, anyone can generate reports with little to no training required. [The Number Manager Reporting Suite] What Services Can Detailed Reporting be used…

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Call queuing benefits both the customer and the business using the solution. How? It helps to build a better caller experience that increases customer conversion rates and protects employee productivity. The Invosys product suite offers a range of call handling features including advanced call queuing capabilities for Inbound, Hosted and SIP services. How Does Advanced Call Queueing Help…

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Auto Attendant acts as a virtual receptionist for businesses by allowing callers to redirect themselves to the department or person they need. Auto Attendant How Can Auto Attendant Help Businesses? MANAGING COSTS Auto Attendant’s menu system lets callers redirect themselves. With this solution in place, having a full-time receptionist is no longer a requirement for businesses which can result in…

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Thursday the 21st of February 2019 marks the launch of Number Manager version 4.17. The update brings with it functionality and navigation improvements. The two new features for Number Manager included in the 4.17 update are the Account Jump feature and the improved Help and Support section. You can find more on these two features below. NEW NUMBER MANAGER FEATURE: ACCOUNT JUMP ACCOUNT JUMP With…

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Area Based Routing lets businesses route calls based on the location the call is coming from. Why is this useful? For businesses with several branches, offices or sites spanning across the same country or internationally, it ensure that callers are connected to their local branch, hassle free… What Can Area Based Routing Do For Your Business? GIVE A LOCALISED EXPERIENCE To give a localised…

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Many businesses require call recording technology for legal and training purposes. Despite this need, there is a distinct lack of effective solutions currently available. Invosys offers call recording functionality integrated into our Number Manager platform. This means that users can access call recording for their inbound, Hosted or SIP services. Our call recording solution is integrated into…

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As businesses become more and more dependant on technology, never has it been more important for them to have a solution in place for if things go wrong. 43% of businesses have experienced a major disaster, this could be a power outage, significant downtime, being snowed in, or anything that stops them from being able to communicate effectively. In the event of a disaster, a solution needs to be…

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2018 was the most significant year to date for Invosys. As a business, we continued to grow and expand in size, solutions and recognition across the country and even further afield with our solutions now being implemented both nationally and internationally. And when our continued hard work is recognised, we are always hugely pleased as it gives credit to every member of staff here at Invosys. We…

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