A busy GP Surgery receives a high volume of inbound calls which locked up their lines. Because they historically had ISDN, upgrading to hosted would be cost-prohibitive. Unable to find a solution that was both fit for purpose and cost-effective, they had resolved to stick with their current solution even though it brought them and their patients endless frustrations. The impending switch off of ISDN prompted them to reevaluate whether a solution existed that could work for them. Enter Invosys Hosted.
A long time Channel Partner of Invosys worked with the GP Surgery to evaluate their current and future needs. Invosys Hosted had recently launched with disruptive commercials which are based on concurrent calls rather than extensions or seats. This enabled the GP Surgery access to modern hosted telephony features, including intelligent call queuing for their patients, at a fraction of the cost of competing hosted solutions.